bat22's Privacy Policy — Your Data, Our Responsibility
This page provides a complete overview of how your personal information is collected, used, and kept secure on the bat22 platform.
Last Updated: This privacy policy was last reviewed and updated in 2026. We will publish any changes on this page and, where applicable, registered users will be notified.
bat22 ("we", "us", or "platform") provides a trusted online gaming and entertainment service for Bangladeshi users. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains what information bat22 collects when you visit or use the website (bat22.cam), how we process it, who we share it with, and how you can maintain control over that information.
This privacy policy is an integral part of bat22's Terms and Conditions. By using our platform, you are agreeing to the terms of this policy. If you do not agree with any part of this policy, please refrain from using bat22.
What Information We Collect
Registration and Account Information
When you create an account on bat22, we collect the following information:
- Full name and date of birth (for age verification — only users aged 21 and above are eligible)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address (for identity verification)
- National ID card or passport details (as part of the KYC process)
Financial and Payment Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket mobile banking numbers
- Transaction history and amounts
- Deposit and withdrawal records (minimum deposit ৳100, minimum withdrawal ৳1,000)
Important: We never store your full payment account PIN or password. All financial information is secured through SSL encryption.
User Activity Information
Information collected automatically while using the platform:
- Gaming history, betting records, and results
- Bonus and promotion redemption details
- Login time, session duration, and device information
- Browser type, operating system, and screen resolution
- IP address and geographic location (country level)
- Referral source and website navigation patterns
Communication Information
When you contact us via our 24/7 live chat support or by email ([email protected]), a record of that conversation is stored. This helps us improve service quality and resolve disputes.
How We Use Your Information
bat22 processes your personal information only for legitimate and clearly defined purposes. The main purposes for which we use your information are described below:
Account Management and Identity Verification
Creating your account, ensuring secure login, and verifying your identity through the KYC (Know Your Customer) process. This is essential for preventing fraud and ensuring secure transactions.
Payment Processing and Financial Security
Processing deposits and withdrawals via bKash, Nagad, and Rocket, monitoring suspicious financial activity, and helping prevent money laundering.
Customer Service and Support
Responding to your requests and complaints, providing live chat assistance, and continuously improving service quality. Our team is available around the clock to provide support in Bengali.
Ensuring Responsible Gaming
Monitoring play patterns to identify problematic gaming behavior and intervening when necessary. This is an important part of our responsible gaming policy.
Platform Development and Analytics
Analyzing user experience to improve platform performance, add new features, and resolve technical issues.
Promotional Communications
With your consent, keeping you informed about bonus offers, promotions, and important updates. You can stop receiving promotional messages at any time by contacting us.
Use of Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. bat22 uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your language preference and other settings.
- Analytics Cookies: Collect site usage statistics to help improve the experience.
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.
Sharing Information with Third Parties
bat22 never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. This information is used solely for payment processing.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may receive session information required for fair play and technical purposes. They do not receive your personally identifiable information.
Legal Authorities
Where required by legal obligation, court order, or fraud investigation, necessary information may be provided to competent authorities.
Technology Service Providers
Limited information may be shared with trusted technology partners for cloud storage, cybersecurity, and analytics services. These partners are bound by agreements that align with our privacy policy.
Data Security Practices
bat22 applies industry-standard security measures to protect your personal information. Our security practices include:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
- Two-Step Verification: Additional verification is triggered in the event of a suspicious login attempt.
- Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
- Access Controls: Strict access control policies ensure that only authorized staff can access user information.
- Anti-Fraud System: Advanced technology is used to automatically detect and prevent suspicious activity.
Our Commitment in the Event of a Data Breach
If a security breach ever occurs that may affect your personal information, we will notify affected users as quickly as possible and take the necessary remedial action.
Data Retention Period
bat22 retains your personal information only for as long as necessary. As a general policy:
- All account information is retained for as long as the account remains active.
- Financial transaction records are retained for the period required by applicable legal obligations.
- After an account is closed or deleted, information is permanently deleted unless there is a legal reason to retain it.
- Removing information from backup systems may take some time, but that information is no longer actively processed.
Your Rights and Choices
bat22 believes you should have full control over your own information. Your key rights are set out below:
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Right to Access You can always request to know what information we hold about you and receive a copy of it.
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Right to Correction If your account contains incorrect or incomplete information, you can request that it be corrected.
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Right to Deletion In certain circumstances, you can request that your personal information be deleted, subject to applicable legal obligations.
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Right to Object to Processing You can object to certain types of data processing, particularly in relation to promotional communications.
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Right to Restrict Processing In certain cases, you can request that the processing of your information be temporarily suspended.
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Right to Data Portability You can request to receive your information in a structured format and transfer it elsewhere.
How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will generally respond to your request within 30 days.
Protection of Minors
bat22 provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using bat22, please notify us at [email protected].
International Data Transfers
bat22's servers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate protections are in place for your data in the destination country.
All our international partners operate under the necessary data protection agreements and comply with standards consistent with bat22's privacy policy.
Changes to the Privacy Policy
bat22 may update this privacy policy from time to time. When a significant change is made, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email.
- A notice may be displayed when you access the platform.
Continuing to use bat22 after any changes will be considered acceptance of the new policy. We therefore recommend that you visit this page regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
This policy has been prepared in Bengali. In the event of a translation into any other language, the Bengali version shall be considered final and authoritative.
Have questions about your privacy?
Our expert team is available around the clock to support you. Contact us for any questions or concerns.