bat22 Terms and Conditions

bat22 ("Platform", "we", "us") is an online gaming platform that provides slot games, live casino, cricket betting, and various gaming entertainment for Bangladeshi users. These terms and conditions apply to the use of the bat22 website and all its services.

To be eligible to use this platform, users must meet the following conditions:

• You must be 21 years of age or older.
• You must be a legal resident of Bangladesh.
• You must open an account in your own name — not on behalf of anyone else.
• You must not have any existing bat22 account that has been banned or terminated.
• You are using this platform voluntarily and knowingly.

bat22 reserves the right to update these terms from time to time. Updated terms will take effect as soon as they are published on the platform.

To successfully open an account on bat22, users must provide accurate and complete information. Registering with false information is strictly prohibited and may result in account termination.

2.1 — Information Required at Registration

• Full legal name (as per national identity card)
• Date of birth (for age verification)
• Active mobile number
• Email address
• Preferred payment method details (bKash, Nagad, or Rocket)

2.2 — One Account Policy

Each person may operate only one account. Opening multiple accounts using the same device, the same IP address, or the same payment method is strictly prohibited.

2.3 — KYC Verification

bat22 reserves the right to verify an account holder's identity, age, and payment method at any time. Withdrawals may be delayed or suspended until verification is complete. If a user refuses to provide the required documents, the account may be closed.

2.4 — Account Security

It is the user's own responsibility to keep their account password and login details secure. Allowing anyone else to use your account is prohibited. Any unauthorised access to your account must be reported to support immediately.

bat22 offers local mobile banking payment options for the convenience of Bangladeshi users. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

3.1 — Deposit Rules

• Deposits will only be accepted from the payment method registered to the account.
• Deposits from third-party accounts are strictly prohibited.
• Deposit amounts are credited to the account immediately, though there may be a short delay in the event of system issues.
• Please check the latest promotional terms before making a deposit.

3.2 — Withdrawal Rules

• The minimum withdrawal amount is ৳1,000 — withdrawals below this amount will not be approved.
• Withdrawals will only be sent to the mobile banking number from which the deposit was made.
• Withdrawal requests are generally processed within 5 to 30 minutes.
• Withdrawals may be on hold until identity verification is complete.
• bat22 may request additional documents to review withdrawals in cases of suspicious transactions.

bat22 offers various bonuses and promotional offers for new and regular users. Each bonus is subject to specific terms and compliance with these terms is mandatory.

4.1 — Welcome Bonus

4.2 — Wagering Requirement

No funds earned from a bonus can be withdrawn until the bonus wagering requirement has been met. Please keep the following in mind regarding wagering requirements:

• Welcome bonus wagering requirement: 25x the total bonus amount.
• Bets on different games may count towards the wagering requirement at different rates.
• There is a set time limit for completing the wagering requirement.
• bat22 reserves the right to make the final decision on any bonus-related disputes.

4.3 — VIP Cashback Program

bat22's VIP program has four tiers. You can move up to a higher tier through regular play and receive cashback every week:

Cashback is calculated based on weekly net losses. bat22 reserves the right to change the VIP program terms at any time.

The bat22 platform offers various gaming options including slot games, live casino, and sports betting. The following general rules apply to each category.

5.1 — General Gaming Policy

• All game outcomes are determined by RNG (Random Number Generator), which ensures fair play.
• If a connection is lost during a game round, the system will automatically determine the result.
• If a discrepancy in a result occurs due to a technical error, bat22 may declare that round void.
• Any winnings displayed due to a software error or faulty display in a game will be considered void.

5.2 — Special Sports Betting Conditions

• If an event is cancelled or postponed, the stake for that bet will be refunded.
• For live betting, the system verifies whether a bet was placed before any odds change.
• For bets on cricket, football, and other sports, official results will be taken from accepted sources.
• For accumulator/parlay bets, if one selection loses, the entire series is lost.

5.3 — Limit Setting

bat22 reserves the right to set a maximum bet amount for any account or specific game. Users can also set their own deposit and bet limits from the responsible gaming section.

All bat22 users must help maintain a fair and secure environment on the platform. The activities listed below are strictly prohibited and may result in account termination as well as legal action.

• Operating multiple accounts to take advantage of bonuses or promotions ("bonus abuse")
• Money laundering or suspicious financial activity
• Attempting to find vulnerabilities in the platform's software, games, or systems
• Attempting unauthorised access to another user's account
• Using any robot, bot, script, or automated software to play
• Operating an account in a third party's name or placing bets on behalf of others
• Attempting to pass identity verification using false or forged documents
• Abusive, threatening, or harassing behaviour towards other users or staff
• Coordinated betting or collusion (multiple accounts placing bets against each other to claim bonuses)

bat22 reserves the right to temporarily suspend or permanently close any account in the following situations.

7.1 — Reasons for Closure by bat22

• If any provision of these terms and conditions is violated.
• If registration is completed using false or incomplete information.
• If the user is involved in prohibited activities.
• If the required documents are not submitted within the specified time for identity verification.
• During an investigation into financial fraud or suspicious transactions.

7.2 — Account Closure by User

A user may close their own account at any time. Requests to close an account must be submitted via 24/7 live chat or by emailing [email protected]. All valid balances should be withdrawn before closing the account.

7.3 — Self-Exclusion

Under our responsible gaming policy, any user may self-exclude for a specified period of time. It will not be possible to log in to the account during the self-exclusion period. For more details, please visit our Responsible Gaming page.

bat22 firmly believes in responsible gaming. We want all our users to see gaming as a form of entertainment, not a source of problems.

• bat22 promotes awareness against gambling addiction and provides preventive tools.
• Users can set their own daily, weekly, and monthly deposit limits.
• There is an option to take a "break" for a set period of time if needed.
• bat22 follows strict age verification procedures to prevent minors from gambling.
• For more information on responsible gaming, please visit our Responsible Gaming page.

bat22 places the highest importance on protecting users' personal information. We use SSL encryption and modern security measures to keep your data secure.

• Personal information provided at the time of registration is used for service delivery, identity verification, and security purposes.
• bat22 does not sell user information to third parties.
• Information may be shared with authorities when required by legal obligations or for security needs.
• Gaming history and transaction records are stored securely.
• For more details on data protection, please visit our Privacy Policy page.

A user may request to view, correct, or delete their own data. Such requests must be sent by email to [email protected].

bat22 strives to provide a reliable and uninterrupted service. However, there are certain limitations to our liability.

• bat22 is not responsible for any loss caused by internet disconnection, power outages, or issues with the user's device.
• bat22 bears no direct liability for delays caused by issues with third-party payment systems or game providers.
• bat22 reserves the right to change any information displayed on the platform without prior notice.
• bat22 reserves the right to correct odds or winnings that were incorrectly displayed due to a technical error.
• bat22 is not liable for any loss to an account caused by the user's own negligence or security failure.

bat22 is committed to resolving all disputes fairly and transparently. If a dispute or complaint arises, please follow the process below.

11.1 — Complaint Submission Process

• As a first step, contact the support team via 24/7 live chat.
• If the issue is not resolved via live chat, send a detailed email to [email protected].
• Include your account ID, the relevant date and time, a description of the incident, and any evidence (if available) in your complaint.
• bat22 will conduct a proper investigation and respond after receiving the complaint.

11.2 — Final Decision

The decision of bat22's management authority shall be considered final in any dispute. Users are deemed to have agreed to this condition by using the platform.

bat22 reserves the right to change, add to, or cancel these terms and conditions at any time. Updated terms will take effect as soon as they are published on the platform.

• For significant changes, an effort will be made to notify users via email or platform notifications.
• If a user continues to use the platform after any changes, they will be considered to have accepted the new terms and conditions.
• It is the user's responsibility to visit this page regularly to stay informed of updates.

Contact

If you have any questions about these terms and conditions, please contact us:

For more information, please visit our Privacy Policy, Responsible Gaming, and FAQ pages.